I am an avid Groupon user, and mostly, I am more than satisfied with my purchases, however, every now and then I’m not quite as happy and some items get returned. As I’m a frequent online shopper, I’m used to getting notices throughout the return process (the only downfall of online shopping I’ve found!) notifying me that my item has been received and in turn, I’ll be reimbursed – really standard messages. Recently, I sent an item back to Groupon and I received this:
Essentially, this says the same thing that I’m used to getting when returning an item to another company but it’s how they relayed the message that was so special. This return notice, brought a smile to my face and made me laugh because of the creative, funny language they used – ending an unsatisfactory experience on a positive note and reinforcing my usual Groupon experience! Businesses don’t look forward to dealing with unsatisfied customers but when they handle them well – it can create an even stronger, more trustworthy relationship.
How can you turn a negative experience into a positive one? Tell us!